Have the terms and conditions (T&C) changed for my existing products?

For our current T&Cs, please refer to the relevant product on our website.

Have my account details changed?

Please refer to the letter or email sent to you, with your previous and new account details.

If you had a FGB product before the systems integration the only change to your details is that you have a new IBAN. You can also view this number by logging into Mobile Banking or Online Banking.

If you had a NBAD product before the systems integration you now have new account number and IBAN for each account. To view these, please login to Mobile Banking or Online Banking.

In all instances, the previous account numbers and IBANs will continue to operate as before until further notice.

Has my IBAN changed?

Following the systems integration, you now have a new IBAN. You can find your new IBAN in the following ways:

  • Mobile Banking app
  • Online Banking service
  • Account statements dated from 4 December 2018 onwards
  • In branch

Your previous IBAN will continue to work until further notice.

Has my Islamic Term deposit account number changed?

If you had an Islamic Term deposit account, your account number changed during the systems integration. To find out your new account number, please login to the Mobile Banking app or Online Banking service.

I funded my Islamic Term deposit from several current accounts and have nominated the proceeds to be distributed across multiple accounts. Has this arrangement been impacted by systems integration?

Fixed Islamic Term deposit accounts can now only be funded from a single account and proceeds can only be credited to a single current or savings account denominated in the same currency. To nominate your preferred account, please visit one of our branches.

Have my minimum balance requirements changed?

The minimum balance requirement for both current and call accounts is now AED 3,000 or foreign currency equivalent per day. A minimum balance fee will apply if your account does not meet this daily criteria.

Has the minimum debit fees amount changed for current and savings accounts?

Yes. Accounts with a balance between AED 0 to AED 3,000 per day will be charged AED 25 for that month.

Will I receive new cheque books following systems integration?

You can continue to use your existing cheque books until they are finished. To order a new cheque book, please visit your nearest branch or call our Customer Contact Centre on one of the following:

  • FAB Islamic – 8002200
  • FAB Islamic Elite – 80070000
  • Aseel – 80027335
  • Siraj – 600544400

I used to access my FGB and NBAD accounts separately. Can I continue to do this?

Yes, you can continue to access them separately as before.