How can I access the new Mobile Banking App?

You can download the new FAB Mobile Banking, from your usual app store.

As Mobile Banking is a completely new app, you will need to create new login credentials as follows:

  • Use your Customer ID, debit card number or credit card number
  • Enter the One Time Password (OTP) sent to your registered mobile number
  • Create a password

 

To see a short video on the new Mobile Banking app, please click here.

What account information can I see on the app?

You will have a single view of all your account information including;

  • Your name as it appears on the accounts
  • Balances for all accounts

All account numbers and IBANs where applicable

Will I still be able to view my existing beneficiaries in the new FAB Mobile Banking app?

All of your existing beneficiaries will continue to be available. If your beneficiaries previously held a FGB or NBAD account, they will be visible in the ‘within FAB’ section.

Have my scheduled and recurring payments been saved?

All of your scheduled and recurring payments will continue as before and can be managed in the new app.

Will my standing instructions utility bill payments be migrated?

All of your standing instructions will continue as before and can be managed in the new app. This includes utility bill payments.

Please note that if you have a standing instruction for a DEWA bill payment, your 10 digit account number will appear in the ‘Beneficiaries’ field.

What are the key features in the new FAB Mobile Banking App?

The new app provides you with a wide range of features, including:

Account Services:

  • View and download your account statements  
  • View unbilled transactions for debit card and credit cards 
  • Requesting new cheque books 
  • Debit card and credit card PIN set or reset 
  • Update your email and registered mobile number 
  • Automatic utility payments to AADC, ADDC, DEWA, DU, ETISALAT, FEWA, SALIK and SEWA 
  • Instant beneficiary creation and payment in one go – Transfer beneficiary Only for FAB Islamic. Utility payment beneficiary
  • Instant remittance transfers with live foreign exchange rates 
  • Single view of your investment portfolio including mutual funds 
  • View Online Banking in Arabic 

 

Product Services:

  • Instant Term Deposit booking

Which features are no longer available in Mobile Banking?

Please note that the following Mobile Banking features are no longer available:

  • The Secure Pass Token service
  • Updating your personal details
  • Increasing your debit card or credit card limits