You can download the new FAB Mobile Banking, from your usual app store.
As Mobile Banking is a completely new app, you will need to create new login credentials as follows:
Use your Customer ID, debit card number or credit card number
Enter the One Time Password (OTP) sent to your registered mobile number
Create a password
To see a short video on the new Mobile Banking app, please click here.
You will have a single view of all your account information including;
Your name as it appears on the accounts
Balances for all accounts
All account numbers and IBANs where applicable
All of your existing beneficiaries will continue to be available. If your beneficiaries previously held a FGB or NBAD account, they will be visible in the ‘within FAB’ section.
All of your scheduled and recurring payments will continue as before and can be managed in the new app.
All of your standing instructions will continue as before and can be managed in the new app. This includes utility bill payments.
Please note that if you have a standing instruction for a DEWA bill payment, your 10 digit account number will appear in the ‘Beneficiaries’ field.
The new app provides you with a wide range of features, including:
Login with your fingerprint or face recognition technology
View and download your credit card statements
Request new cheque books
Debit card and credit card activations and PIN resets
Automatic utility payments to AADC, ADDC, DEWA, DU, ETISALAT, FEWA, SALIK and SEWA
Instant beneficiary creation and payments
Instant remittance transfers with live foreign exchange rates
Converting credit card transactions into an easy payment plan
Instant processing of credit card Balance Transfers and Quick Cash requests
Requesting loan payment deferrals
Instant iSave account opening
Instant Term Deposit booking
Updating your personal details such as Emirates ID, Account Email Address, credit card email address & Mobile number can now be updated via the app.
You can also download statements for account and credit card from the mobile app.
Please note that the following Mobile Banking features are no longer available:
The Secure Pass Token service
Increasing your debit card or credit card limits